Terms & Conditions / Privacy
A.Terms and Conditions
Introduction
We want you to have a pleasant and happy time at Little Park Equestrian, whether in the Livery or developing your riding and horsemanship skills in our various equestrian facilities. Please read the following terms and conditions to remove ambiguity with regard to our mutual and respective legal obligations:
1. What You Can Expect from Us
1.1 We reserve the right to withdraw any client or customer from an activity if we feel continuing would be unsafe or inappropriate. This decision will be made by a qualified instructor or management, and our decision is final.
1.2 We are fully licensed and insured; however, you may wish to take out your own personal accident insurance.
1.3 Any personal information will be held in accordance with current legislation. Please read our Privacy Notice below.
1.4 Clients and customers are welcome to help or work in the Equestrian yard, but please ensure you have been inducted by a member of our staff before doing so. We recommend you have adequate personal accident insurance.
1.5 More information and terms of booking can be found on our booking page on the website. The terms and condition on the booking page take precedence over any term or condition here, should any point/s appear to be at variance.
2. What We Request from You
2.1 Wherever relevant, please provide accurate information about your ability, knowledge, or skill. Providing false information may put you and others at risk.
2.2 We try to keep yard rules to a minimum. Any rules are put in place for the welfare or safety of clients, staff, or horses. We ask that you abide by our yard rules and inform any children to do likewise.
2.3 Mobile phones should not be used while riding or working around horses.
2.4 Please inform us of all previous incidents, injuries, and medical conditions that may affect your safety with us. Withholding information may affect how we handle any incident requiring emergency attention.
3. Booking and Cancellation
3.1 At least 48 hours notice of cancellation must be given otherwise the full charge for hire will apply.
4. Your Health and Safety
4.1 Riding is recognized as a high-risk sport. We have taken every precaution to minimize the associated risks; however, horses are still unpredictable animals. Please take care and accept that accidents can happen. Yard rules are displayed at the entrance; please adhere to these rules and ensure that any children under your supervision do likewise.
4.2 We want you to enjoy our horses. Our lessons aim to increase your knowledge and skill. We run specific lessons on horse awareness and strongly recommend that you enroll in a course to develop your skills and build a stronger relationship with the horses. This awareness can also reduce the number of horse-related injuries.
4.3 Horses are naturally friendly and happy to be handled by people. However, please do not enter any stable without assistance from a member of staff. Likewise, please check before feeding any horses or ponies, as some are on special diets or can get over-excited when fed by hand and may nip.
4.4 Your choice to ride or help on the yard is voluntary. Please accept that you do so at your own risk and do not hold Little Park Equestrian or its employees responsible for accidental damage or injury (excluding accidents caused by negligence). Parents are responsible for ensuring their child is supervised unless in a supervised activity.
5. Acceptance of Terms
By booking any facility at Little Park, you agree to the following:
RIDING IS A RISK SPORT AND HOLDS POTENTIAL DANGER, and all horses may react unpredictably on occasions.
You agree that you have read and understood the above statement and accept the risks associated with riding horses and helping/working on the yard. You agree to abide by the rules of the yard and will follow any instructions given by the yard owner and their representatives. You are aware that you are responsible for any children in your care, except when participating in a regulated activity.
B.Our Privacy Policy
1. Introduction
1.1 This privacy notice provides you with details of how we collect and process your personal data.
1.2 Little Park Equestrian Centre is the data controller and we are responsible for your personal data (referred to as “we” in this privacy notice).
1.3 Our email address is thelittleparkequestrian@gmail.com
1.4 Our postal address is Breach Lane, Royal Wootton Bassett, GB, SN4 7QR
1.5 If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
1.6 It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us the email address above.
2. Sensitive Data
2.1 We may need to collect the following sensitive data about you in order to deliver appropriate services:
- Ethnicity (optional)
- Height
- Weight
- Any medical history or disabilities
- Any relevant safeguarding information
2.2 We require your explicit consent for processing sensitive data and we will request your signature for this consent.
3. How We Use Your Personal Data
3.1 We will only use your personal data when legally permitted. The most common uses of your personal data are:
- Where we need to perform the contract between us.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
3.2 Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by emailing us at the email address above.
3.3 Purposes for Processing Your Personal Data
3.3.1 Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.
3.3.2 We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please email us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
4. Marketing Communications
4.1 You will receive marketing communications from us if you have:
- Requested information from us or purchased services from us; or
- Provided us with your details and ticked the box at the point of entry of your details for us to send you marketing communications; and
- In each case, you have not opted out of receiving that marketing.
4.2 We will get your express opt-in consent in the unlikely event that we share your personal data with any third party for marketing purposes.
4.3 You can ask us or third parties to stop sending you marketing messages at any time by emailing us at
4.4 Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a service purchase, warranty registration, product/service experience or other transactions.
5. Disclosures of Your Personal Data
5.1 We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 3 above:
- Service providers who provide IT and system administration services.
- Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
- HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
- Medical services in the event of an accident.
- Relevant authorities in the event of a safeguarding issue.
- Third parties to whom we sell, transfer, or merge parts of our business or our assets.
5.2 We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
6. International Transfers
6.1 Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.
6.2 In the unlikely event that we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or
- Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
- Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.
6.3 If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
6.4 Please email us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
7. Data Security
7.1 We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know such data. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
7.2 We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. Data Retention
8.1 We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
8.2 To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
8.3 By law, we have to keep basic information about our customers (including Contact, Identity,
Financial and Transaction Data) for six years after they cease being customers for tax purposes.
8.4 In some circumstances, you can ask us to delete your data. See below for further information.
8.5 In some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
9. The Use of CCTV
9.1 The use of CCTV around the riding school and car parking areas has been considered necessary for the purpose of prevention and detection of crime, ascertaining damage to or theft from property, protecting the safety of users and staff, and monitoring the welfare of the horses of the Riding School. It will not be used for other purposes and its use will be reviewed annually. CCTV includes video and audio recording.
9.2 The CCTV is only recording public areas of Little Park Stables, and signs are clearly displayed to show people that CCTV is in operation. Images/voice recordings will be kept for a period no longer than 14 days and then auto-deleted unless required for the purposes named above.
9.3 Images/audio recordings from CCTV are securely stored and only a limited number of authorized persons have access to them. The recorded images/tracks are only kept long enough for any incident to come to light and be investigated.
9.4 Recordings will not be provided to third parties, except as required by law or for insurance claim purposes.
9.5 CCTV cameras have been positioned to capture images of persons entering and leaving the premises, moving around the yard, including the mounting areas, as well as entering and leaving the office, tack room, staff room, and yards. Cameras with audio function are placed in the tack room as this is a particularly high-risk area.
10. Your Legal Rights
10.1 Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
10.2 You can see more about these rights at: [https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/](https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/)
10.3 If you wish to exercise any of the rights set out above, please email us.
10.4 You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
10.5 We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
10.6 We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.